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Cancellation and Refund Policies

Política de Cancelamento e Reembolso

English
Cancellation Policy

Medical Port accepts cancellation requests up to 24 hours after the request was made and the payment was received. Clients will be charged 50% of the amount paid, since the Teleconsultation diagnosis are completed within 48 hours and sent to the client by that time.

The cancellation request should be sent to info@medicalport.org

Refund Policy

Clients who cancel the service within the first 24 hours after requesting the Teleconsultation will receive a refund of 50% of the amount paid.

portuguese
Política de Cancelamento

A Medical Port aceita pedidos de cancelamento até 24 horas após o pedido ter sido feito e o pagamento recebido. Aos clientes sera cobrado 50% do valor pago, pois os diagnósticos da Teleconsulta são feitos em 48 horas e enviados para o cliente dentro desse limite de tempo.

O pedido de cancelamento deve ser enviado para info@medicalport.org

Política de reembolso

Os clientes que cancelem o serviço nas primeiras 24 horas após terem pedido uma Teleconsulta receberão um reembolso de 50%. 

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